Background:

Wells Fargo & Company is a nationwide, diversified, community-based financial services company with $1.3 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com and wachovia.com), and other distribution channels across North America and internationally.

Consensus:

Wells Fargo & Company is ranked as a “very poor” institution. It scores its lowest points for poor customer service, low customer satisfaction and higher than average fees. Wells Fargo is our lowest ranked American bank and the bank that we have received the most complaints about.