Grade: B

Background:

Established in 1983, USAA Federal Savings Bank (FSB) and its two subsidiaries, USAA Savings Bank and USAA Relocation Services Inc., (the “Bank”) provide a full range of financial products and services to the military community worldwide. The mutual insurance company serves more than 6 million member customers, primarily military personnel, military retirees, and their families. USAA’s investment products, most checking and savings products, credit cards, life insurance, and shopping and discounts are availa

Consensus:

Way back 1922, when 25 US Army officers came to San Antonio and hatched a plan to insure each other’s vehicles, they could not have imagined that their littleorganization would one day serve 6 million members and become the only fully integrated financial services company in America. We believe they would be pleased to know that USAA has remained true to their founding values of service, loyalty, honesty, and integrity. USAA consistantly ranks as one of the most popular banks for customer service and customer loyalty.

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