In the wake of the coronavirus outbreak, all Broadway theaters and Off-Broadway shows in New York City will be shut down from March 12 to April 12. The move comes as part of a directive by New York State Governor Andrew Cuomo to end all gatherings of more than 500 people, citing health concerns.
The natural question for many who purchased seats within that month-long span is whether Broadway tickets will be refunded. The answer in most cases appears to be yes.
For those who purchased tickets through the Broadway.com website, the site’s telephone hotline says the ticketing service center will reach out to ticket holders for refunds in order of performance date. The hotline adds that customers can expect to hear from a representative within five to seven days of the scheduled ticketed performance.
The Broadway League, the national trade association for the Broadway industry, said ticket holders should contact their point of purchase for refunds and exchanges. Each Broadway show’s official ticketing service is either Ticketmaster or Telecharge.
The Theatre Development Fund, or TDF, which offers discounted tickets through its popular TKTS booth, said in a tweet that refunds will be issued automatically to the credit card of purchase.
BroadwayBox, another popular ticket service, also said it would contact ticket holders by order of performance date. Customers can expect to hear from the service with within five to seven days of the scheduled ticketing date.
Some customers may have purchased tickets through resale sites such as StubHub. In a statement to Fortune, StubHub said that it was monitoring the coronavirus, or COVID-19, and its “policy is to provide a full refund with fees if an event is canceled.
“In addition, given the current environment, if an event is canceled, customers can opt to receive a StubHub coupon valued at 120% of the original purchase,” the statement continued. “This coupon can be applied toward a future event of their choosing.”
Other popular Broadway services such as TodayTix said they would be in touch with customers soon with next steps and polices.
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